Most project management tools tout a host of cool features. Being easy to work with is the one you need to add to your must-have list
When it comes to the tools you use to manage work and projects, you probably have a laundry list of features you have decided – or been told – you need to have. Automation? Artificial intelligence? Collaboration tools? Metrics?
One thing that is rarely on those feature checklists? A team that is easy to reach and easy to work with.
When you are using a project management tool, automation can lighten your team’s workload. Artificial intelligence will surface problems long before a human has time to notice anything is amiss. Collaboration tools will bring your team together, even when they work from different locations. Metrics can tell you so much about how your organization is operating.
The dream: Easy
But a team that is easy to work with will make what might otherwise be a difficult-to-manage process change fast, easy, and pleasant. A good onboarding experience turns you into an expert fast. And having quick access to help and knowledge smooths the bumps in your transition.
When you are having a problem with the tool, are lost in a rich feature set, or aren’t sure how to go about setting up a new system, being able to tap the minds of the people who built that toolset, the experts who support it, and the people who understand project management best practices and that laundry list of features you are trying to use is the dream.
We aim to be that dream company. We strive to deliver the high touch feel you get from working with a company full of real people who live and breathe the product and are eager to help you use it. These are the people who review your tickets, answer your emails, and come find you in the channels – Reddit, Discord, etc. – where you go to get help.
“Most companies do some training and initial set-up, and you are on your own,” says David T., president of a small business, in his review on the software marketplace G2. “That has not been the case with Moovila. The onboarding process is done over time as we adjust our processes and learn the system.”
When the implementation is a breeze
When you come onboard with Moovila Perfect Project, you will be assigned an onboarding manager to help you set up your system. This onboarding isn’t only about learning the tools. It is about learning to use those tools to better manage your projects.
“I can't speak highly enough about our onboarding consultant, Louis,” said Jason C., a project engineering manager said in a G2 review. “He made our implementation a breeze and was able to help us talk through and solve our issues. He even made suggestions for our business processes outside of Moovila directly, some of which we have adopted and [that] have improved our QoL as a team and made processes more efficient.”
Having a slick feature set is great. (That’s why we built the best tools.) But teaching our customers to use that slick feature set to manage their own work is what we aim for. “I don't know how we got by before Moovila,” said Jason C. “Actually, I do, and I cringe to think about going back to that.”
A stellar onboarding
Without the knowledge to use the tools, companies often struggle to implement the changes necessary to adopt a new project management system. Getting your people to use a new tool is hard, especially if if you are learning and changing as you do. Launching with a tool you understand and can immediately get value out of – value that every team member can touch and see – makes it so much easier to change the way your people handle work management. That’s why we believe in helping you get up to speed – to become an expert – in our tools and in project management as you build your new system.
“The onboarding team is absolutely stellar,” said Jason H., an active directory administrator at an MSP, in his review at G2. “Having onboarded with hundreds of applications over the years, this is by far the best.”
In fact, we got so much love for our high-touch, personalized onboarding process and customer service at G2 that we got a badge for it. We are absolutely thrilled about this. But you don’t have to take our word for it. Come see the reviews from MSPs and project managers who have tried our tools, been through our onboarding, and tapped our service team for help.
We think you will agree that being easy to work with is the bonus feature you need.
Learn more about our onboarding process or Perfect Project by scheduling a demo today.
